PAYMENTS AND RETURNS
CREDIT CARD PAYMENTS 
It is possible to pay online, with immediate confirmation of the order, using the Pay by credit card option. Accepted credit cards Visa, Visa Electon, Mastercard. The charge is made immediately through the Stripe circuit (https://stripe.com/it), a platform that gives purchase guarantees to both buyers and sellers, managing any disputes. 

BANK TRANSFER 
Once the order has been placed, payment can be made by bank transfer. The transfer must be made payable to Hydroinvent Srl on the following bank details: IBAN: IT33P0503450241000000000961 Hydroinvent srl, European leader in the design and production of industrial systems for soilless cultivation, active since 2012, offers all the legal guarantees on your purchases. Do you want to know more about us? Visit our corporate website at https://hydroinvent.com/ 
SHIPPING CONDITIONS 
Idroponica.store cares about your privacy and all products are packaged anonymously and with black extensible to protect your privacy. The shipping label shows our corporate website Hydroinvent srl as the shipping sender. When you place an Idroponica.store order, the shipping costs are included in the final price of your order, the system itself calculates the delivery costs depending on the shipping address and changes them automatically by adding products or varying the quantities. 
IN CASE OF NOT DELIVERY DUE TO INCOMPLETE OR INCORRECT ADDRESS: Idroponica.store will not be held responsible for non-delivery in the event of an address registered incorrectly or incomplete by the customer. In case of return to the sender for INCOMPLETE ADDRESS or ABSENT RECIPIENT, the customer will be refunded the cost of the order, discounting the transport costs. -Check from the confirmation of the order that the data and details provided are accurate and complete. - Check that the delivery reference name is present on the Intercom / Bell / Mailbox - We inform you that the package (s) containing your order cannot be kept in the warehouse of the reference courier for more than 6 days. In case of non-delivery, the customer can go and collect his order no later than this deadline. - We inform you that in no case does the sender of the shipment request the courier to return the product As previously indicated, in case of non-delivery and return of the order to the sender, Idroponica.store will refund the customer the total of the order, discounting the shipping costs Transport. In the event that the order comes back for reasons attributable to the customer (unclaimed package, incorrect / incomplete address ...), the customer will have to pay the new shipping costs to receive it again in delivery. In case of delay in delivery due to unforeseeable events (atmospheric phenomena, accidents, etc.) that do not allow a normal course of the shipment, Idroponica.store will not be responsible for the delay in delivery. Our shipments DO NOT include the "DELIVERY TO THE FLOOR" service. Delivery will be made at the entrance of the building, ground floor. WARNING! In case of NON-receipt of a product, or in case of receipt of one or more products that do not correspond to those requested or do not comply with what appears on the official web page Idroponica.store, the customer has a maximum term of 48 hours from receipt. of the order to notify the After Sales Department by sending an email to info@idroponica.store You can check all the costs in detail on your shopping cart before confirming the order: the products chosen, the shipping costs and the possible commissions and / or taxes. It is very important that before clicking on the "Confirm my Order" button you check that all the contents of the cart are correct: products, quantities, details, etc ... Shipping costs vary according to the delivery address, weight and the total volume of products requested. For large orders, the shipment will be carried out on pallets and the delivery will take place in 6/10 working days (depending on the quantity of products and delivery area). FORM AND TERM OF DELIVERY The products will be delivered to the person and to the address indicated in the order: Orders will be delivered by the express courier BRT DPD. The order is considered delivered when the courier has delivered the package to the customer, and the latter signs the delivery receipt document. It is the customer's responsibility to check the status of the goods upon receipt of the same and indicate any anomalies in the delivery note. In case of multiple deliveries check the exact number of packages as indicated in the waybill. Order preparation and shipping in 24 / 72h Delivery in 4/5 * working days The delivery times for each of the items in your cart may vary according to availability. You can consult the refueling times even before the purchase procedure by contacting the call center or the whatsapp number. Shipping in 24 / 48h is guaranteed only when all the products in the order are in stock. Partial shipments of orders are not carried out. For large orders, the shipment will be carried out on pallets and the delivery will take place in 6/10 working days (depending on the quantity of products and delivery area). No shipments or deliveries of orders will be made on Sundays and public holidays. The door-to-door Standard Shipping Service does not include delivery to the floor / door of the house, this is the responsibility of the customer as well as the assembly. WEIGHT AND VOLUME OF PRODUCTS The greater the number of units of the same product, the greater the shipping costs. You will have to take into account that the shipping costs vary according to the volume, even if the delivery address remains the same. Similarly, products of a similar size can generate different shipping costs, since the weight can vary depending on the manufacturing material. The delivery times for each of the items in your cart may vary depending on availability. You can consult the timing by contacting us. In Idroponica.store we have a large stock for most of the products to guarantee you a delivery period starting from 24h / 48h. SHIPPING IN THE ITALIAN ISLANDS For shipments in the Italian islands Idroponica.store incurs shipping costs higher than those calculated automatically by the portal. If the amount ordered justifies this increase in costs, the order will start normally. If the amount does not justify the increase in the shipping cost, we will send an email with a quote that the customer may or may not accept with the difference in costs to be paid. In the event that the customer does not accept the charge, the order is considered canceled. * causes problems related to the COVID epidemic 
RETURNS AND REFUNDS 
1. HOW LONG DO I HAVE TO MAKE A RETURN? The customer who purchases from the hydroponica.store portal has the legal right to change their mind about the purchase within 30 days of receiving the products and to receive a refund on our products purchased online. If you wish to cancel an order after changing your mind, you are required to notify us of your decision within 30 days from the date of receipt of the order. Shipping costs are not refunded. In the event that you receive an unwanted or defective item, we will send you a waybill to apply to the product and the courier will pick it up. It will be at your discretion whether to request a new product or receive a refund. Please return unsuitable items in their original packaging. 
2. WHAT ARE THE PROCESSING TIMES FOR MY RETURN? It is our policy to treat returns and refunds as quickly as possible. If you are an EU resident customer and have exercised your legal right to change your mind and cancel your order, we will process your return within 3 days from the date of receipt (by us) of the items or (whichever comes first ) within 3 days from the date of receipt of the proof that the items have been sent from you. If you are an EU resident customer and have returned defective items, we will process your refund within 3 days from the date we ascertain your right to a refund. 
3. HOW CAN I RETURN AN ITEM? Idroponica store reserves the right to only accept returns that comply with all the following conditions: In the return request email, the details of the order and of the items to be made visible in your area of ​​the hydroponics site must be present. store. Each product must be returned including the original packaging and accessories received with the order. Returned merchandise must not show signs of use or be altered in any way. The goods must be returned in the same condition in which they were shipped and packaged appropriately. The returned products must be sent to hydroinvent srl in a single shipment, which reserves the right not to accept returns at different times. Idroponica store reserves the right not to accept the returned goods if the return does not comply with the terms and conditions set out in the return policy. In this case, this will be communicated via email and it will be possible to choose whether to have the purchased products returned at their own expense or, if not, hydroponics store will process the items without refunding the relative cost. To return your package, please follow the steps below: Repack the items in their original packaging. Put on the label that shows your address the label with the hydroponics.store address that you will find on the top of the delivery note. Return the package by going to any post office and keep the shipping receipt. The package must not be sent in ways that do not provide for the issue of a shipping receipt (Paccocelere 1 or Corriere Espresso). Please keep your shipping receipt as it will serve as proof of return. 
4. HOW MUCH DOES IT COST TO RETURN AN ITEM? Sorry, we are unable to offer free returns to our customers. The return costs are at your expense. We point out that, except in the case of defective products, we will have the right to recover the direct costs incurred for the recovery of the items at your address. In this case, we will be able to deduct these costs from the refunded amount. 
5. HOW CAN I RETURN A DEFECTIVE ITEM? If you receive a defective item and want to be refunded, please send us a message via whatsapp at 393911638139 or via email info@idroponica.store, indicating your order number (which can be found in the Order History on 'My Account' ) the name / part number of the defective item and the details of the problem, so that we can conduct our own investigations. We will investigate the defective item and contact you via email within 48 hours to inform you of the outcome. 
6. HOW LONG WILL IT TAKE TO BE REFUNDED? If you wish to return an item, we will refund you within 3 days from the date the item was received at our facility. The right to a refund is conditional on whether the returned item reaches us within the 7 day return period or is defective. Defective items returned will be refunded in full, in addition to the reimbursement of the shipping costs of the same. However, if there are other items in the same order besides the defective one, the shipping costs will not be refunded. In the event that we do not receive the returned goods, you will be asked to show the shipping receipt as proof. In the event that you are unable to show the shipping receipt, we reserve the right not to proceed with the refund. The reimbursement of the sums received normally takes place through the same payment method you used to proceed with the purchase. If the purchase was made on delivery, we will ask you for your IBAN to make a transfer in your favor. 
7. IS IT POSSIBLE TO CHANGE AN ITEM? Sure, but the shipping costs are at your expense. 
8. WHAT ARE MY RIGHTS OF WITHDRAWAL? In addition to our return policy, you can withdraw from the contract concluded with us at any time within 30 working days from the day following the day of receipt of the item (s) covered by the contract ("withdrawal period"). To withdraw from the contract, you must notify us of the withdrawal in writing within 7 days of the Withdrawal Period to our email address info@idroponica.store Subsequently, you must return the items to us as indicated in the section "How can I return an item? The return notification of your products through the online procedure does not constitute a notification of cancellation of your order for the purpose of exercising your legal rights to withdraw from the contract. We point out that, in order to withdraw from your contract, you must return all the products that were included in the order. You must keep the products with respect to which you want to exercise the withdrawal with reasonable care and you must not use or wear them. In case of withdrawal from the contract, we will refund the amount due, within 30 days from the date of notification of the withdrawal. In this Policy Return Policy: "We" refers to idroponica.store; "Products" refers to the products listed on our website idroponica.store ("Website"); "Agreement" refers to the agreement between you and us relating to the sale of Products via our Website. Whenever you purchase one or more Products via our Website, you enter into a Agreement with us. If you purchase multiple products with a single order to be delivered to the same address, the Agreement will include all the Products mentioned in that order. If you order Products to be delivered to different addresses, a separate Agreement will be concluded for each delivery address, and each Agreement will include all Products delivered to the respective address. 
Share by: